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"The Enterprise Call Experience in 2023: Insurance"

This report reveals the evolving landscape of insurance communication from 2023 and current trends. Explore insights on multichannel strategies, STIR/SHAKEN call authentication benefits and branded calling in order to enhance your customer experiences in 2024.

Insurance companies, hampered by rising costs, natural disasters and fraud, are looking to take advantage of new technologies to innovate, protect revenue and improve the customer experience. While many have introduced self-serve, web- and app-based customer service options, phone calls still play a critical role in their multichannel outbound communications strategies. The personal touch of an actual conversation remains effective for problem resolution and enhancing the customer experience. Download this white paper and learn about how:

• A multichannel outbound communications strategy is key
• Challenges persist in reaching customers
• Negative call experiences have a negative impact on enterprise revenue
• STIR/SHAKEN call authentication is showing promising results
• Branded calling is the boost calls need

Read the full report to learn more about the findings.

Offered Free by: TransUnion
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